|
| Contact Centres |
Service-driven companies are looking to maximise the power of their reach. Maximising reach also means round-the-clock availability. This is where IVR solutions are increasingly playing a significant role. Planet PSG deploys expert and customised Nortel Periphonics solutions for contact centre operations to simplify customer handling, increase satisfaction and to reduce costs by streamlining routine transactions through self-service IVR platforms.
Combining Periphonics leadership status in quality and experience of over 20 years, Planet PSG is revolutionising the way organisations are reaching out to their customers. Virtually any customer-centric organisation belonging to any industry - telecom, finance, healthcare, travel and logistics - can benefit with Planet PSG's Nortel Periphonics IVR solutions.
Typical Engagements
Contact centre solution using Nortel contact centre solution consisting of Symposium, TAPI-integration, IVR systems
Multi-site Contact centre solutions
Project management
Customisation and integration work between IVR and CTI
|
| |
|
Contact Centre Technology: Trends, Business Drivers, Challenges & Solutions
Contact Centres have increasingly become one of the most critical elements of an organisation's strategic approach to customer acquisition, retention and service. Rather than having them as an after-thought, organisational strategy is now centred around contact centres, as they are now often the primary customer touch point. Chris Luxford, Director Contact Centre Technology, 3D Neworks &
ex CEO of Planet PSG shares his insights on a range of topics related to contact centre technology.
Read the full interview.(68Kb)
|
|
