Planet PSG is the leading service provider for Nortel Periphonics IVR systems. We provide small businesses, medium and large enterprises and service providers with customised and scalable voice automation solutions, resulting in enhanced customer service, reduced operational costs and new revenue opportunities. We are also a highly skilled regional Technical Support Centre of Nortel for Periphonics IVR range of products. We take pride and satisfaction in the fact that customer loyalty has been our biggest strength and testimonial. This has been earned through our dedication to developing cost effective blended solutions. These solutions often combine automated services with our clients' live operator functions, making them mission-critical to the organisation.

With continued emphasis on highly customised solutions in a myriad IT environment, we expect to continue our role as industry leading innovators by helping clients develop IVR related call centre solutions that can be made to work in conjunction with a variety of host interfaces.