The Nortel Speech Technology portfolio leverages the power of speech and helps to enhance customer experience in an automated way. It allows callers to speak and the organisation to listen and respond. Speech-enabled self-service solutions help to strengthen relationships, build customer loyalty, increase efficiency and reduce the number of calls that the agent handles. The portfolio includes Advanced Speech Recognition (ASR) and Open Signal Computing and Analysis Resource (OSCAR).

ASR allows callers to speak rather than choose numerical options and converts the speech into digital signals that can be processed by a computer system. This not only reduces the length of the call, but also increases the accuracy of communication, eliminates call hold times and reduces agent expenses.

OSCAR is a speech-processing platform and supports large vocabulary speech recognition, natural language understanding, text-to-speech, and speaker verification. Its client-server and scalable architecture provides for dedicated speech services that can grow with the customer's needs.

Products in Speech Technology Portfolio

Advanced Speech Recognition (ASR)

Open Signal Computing & Analysis Resource (OSCAR)