Our expert support team offers comprehensive support services on product expertise, technical support, trouble shooting and problem resolution. Planet PSG's technical support can be customized for client requirement and will be based on comprehensive Service Level Agreements.

Planet PSG boasts of an expert in-house Periphonics team with the best industry trainers.

Technical Support Services

The Technical Support Service delivers technical assistance by telephone for issues associated with the operation of delivered products, both hardware and application software 24x7. Extensively trained on the products they support, the Technical Support Services team is equipped with the latest equipments and has access to product knowledge base and captive network models, which helps replicate and resolve problems while avoiding disruption of your network.

Key Features:

- Ability to log a call 24x7

- Technical and operational assistance over normal business hours and is available on a 24x7 period if required.

- Spares management and on-site support can be arranged in most countries.

- Event calls for special support requirements are also available.

PLANET PSG PROJECT IMPLEMENTATION

As the leading service provider for Nortel Periphonics solutions and services, Planet PSG has the regional presence and technical expertise to undertake the complete turnkey project implementation, from pre-installation assessment, continual refinement of installed systems to comprehensive trouble-shooting and problem resolution support services.