Travelers today are experiencing new and better ways to check and finalise their travel options. Airlines, railways, travel agencies and large taxi operators are leveraging sophisticated voice-automation solutions to help travelers get information on flight timings, arrivals, departures and cancellations, new routes, frequent flyer mileage updates, redemption options and a host of other facilities like tele check-in, special travel schemes, discounts, taxi and limousine bookings.

Self-service IVR platforms and Advanced Speech Recognition technologies enable customers to access these types of information either by navigation through numerical options or by responding in normal conversational tones to automated prompts.